Refund policy
MARSHOP – Return & Refund Policy
At MARSHOP, we are committed to providing quality products and a reliable shopping experience. We encourage all customers to carefully review product descriptions, specifications, sizes, and images before completing their purchases.
1. Return Requests
Customers may submit a return request within 30 days of receiving their order.
All return requests require prior authorization and will be reviewed individually.
To initiate a request, please contact office@mvvtrade.ca and provide your order number, reason for the return, and any relevant supporting information.
Please do not send merchandise to MARSHOP or any other address without receiving written return authorization and instructions.
2. Return Eligibility
To qualify for a standard change-of-mind return:
- Products must be unused, undamaged, and in their original packaging.
- All original accessories, labels, and components must be included.
- Proof of purchase is required.
Certain items, including personalized products, perishable goods, hygiene-related products, and other legally permitted exclusions, may not be eligible for change-of-mind returns.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact MARSHOP at office@mvvtrade.ca with your order number and supporting photographs, where applicable.
All claims will be reviewed individually.
Following verification, MARSHOP will provide appropriate return, replacement, or refund instructions in accordance with our policies and applicable consumer protection laws.
Please do not return any merchandise without prior authorization.
4. Return Shipping
For voluntary or change-of-mind returns, customers are responsible for applicable return shipping costs unless otherwise agreed or required by law.
As products may be fulfilled by international suppliers, the approved return destination may be outside Canada.
The appropriate return address and shipping instructions will be provided following authorization.
MARSHOP is not responsible for unauthorized returns sent to incorrect addresses.
5. Refund Processing
Approved refunds will be processed through Shopify to the original payment method.
Processing times may vary depending on the customer’s bank or payment provider.
Original shipping charges are non-refundable for voluntary returns, except where otherwise required by applicable law.
6. Order Cancellations
Cancellation requests must be submitted as soon as possible after placing an order.
Once an order has entered processing or has been dispatched by the supplier, cancellation may no longer be possible. Applicable return and consumer protection rights remain unaffected.
7. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Canadian consumer protection laws.
Contact Information
MARSHOP
Operated by MVV TRADE INC.
British Columbia, Canada
Email: office@mvvtrade.ca